Delivery and return

DELIVERY AND RETURNS

The shop observes the Hebrew calendar and Jewish holidays. Consequently, no order processing or shipping will take place during holiday periods, as well as on the eve of a holiday from 4 p.m. until the day after the holiday inclusive. Customers are advised to take this into account when placing their order.

The "next day before 1 p.m." delivery is guaranteed only for orders placed before 1 p.m. on business days. Concretely, if you order before 1 p.m. on a business day, your package will arrive the next day before 1 p.m. However, for any order placed after 1 p.m., delivery will be postponed by an additional business day.

We offer a home delivery service with signature only, provided by trusted partners such as Colissimo and Chronopost.

In addition, you have the option of choosing delivery to a relay point for greater flexibility. By choosing this solution, you can select the exact relay point on the thank you page. If you do not make a selection, the relay point closest to your address will be automatically assigned.

Delivery fees may seem higher, but this is justified by our commitment to offering quality products at competitive prices. We continuously strive to reduce these costs to better meet our customers' expectations.

To ensure optimal security for your order, Ad Valorem* insurance fees are included in these rates. Please note that this insurance is not applicable for deliveries to relay points.

Package not collected at a relay point
In the case of delivery to a relay point, if the customer does not collect their package within the allotted time, it is automatically returned to the sender within 7 days. Upon receipt of the package, if the customer wishes for a new shipment, the return shipping costs will be entirely at their expense. No second shipment will be made without prior payment of these costs.

For delivery to a relay point, your ID card will be required to collect your package.

EXCHANGE AND REFUND

Have you changed your mind or encountered a problem with your order? No worries, we're here to help!

Purchases made online cannot be exchanged in-store. Therefore, we invite you to follow our online procedure for any exchange or refund request. You have 14 days from the receipt of your order to return items that do not suit you.

Products must be in their original condition, unworn, unused, unwashed, with all tags attached and in their original packaging, including the delivery box. Shirts must not be removed from their original packaging. Suits, with the exception of those from the "Mismatched Suits" collection, cannot be returned if they are incomplete or mismatched. Any depreciation of products resulting from handling other than that necessary to establish the nature, characteristics or proper functioning of the products may engage your responsibility and lead to the ineligibility of the return or exchange.

Upon receipt of your order, please ensure you check the entirety of your order and its conformity. In case of damage or missing products, please contact us immediately upon receipt of your order.

If the carrier has marked your package as "Delivered", you have a maximum of 3 days to dispute the delivery and claim insurance.

HOW TO PROCEED WITH A RETURN?

Shipping costs for exchanges and refund requests are borne by the customer, unless the order is defective, incomplete or in poor condition (and only after acceptance by the after-sales service).

The customer choosing the carrier that suits them, must ensure that upon delivery, a mandatory signature must appear on the recipient's delivery note.

Any claim for a returned package not received by the recipient, without a signed delivery note, cannot be taken into consideration.

It is advisable for the customer to insure the package according to the value of the returned items.

In case of loss or theft of the package, the Customer must personally initiate the compensation procedures directly with the carrier.

1. Go to the "Contact" page of our website and select "Returns and Refunds" as the subject of the message.

2. In the "Message" field, indicate your order number, the item you wish to return or exchange, and describe the problem clearly and precisely.

3. Once your request is confirmed by email, you will receive the return address in the same message. You can send the products back to this address. Return shipping costs are at your expense.

4. Return your order by following the instructions received.

5. Upon receipt and verification of the product(s) at our warehouse, we will proceed with the refund within 1 to 7 business days, via the payment method used during the purchase. This period will not exceed 14 days after receipt of the product. In case of an exchange, the replacement item will be shipped once the return has been received and the new shipping costs paid by the customer.

Our goal is your complete satisfaction, which is why we do everything we can to facilitate your returns and exchanges. However, in certain cases and within the limits permitted by law, we reserve the right to refuse refund or exchange requests that do not comply with our conditions set out in our return policy.

We may refuse a refund or exchange in the following situations:

• Non-compliance with return conditions: Returned products must be in their original condition and must not have been handled other than to establish the nature, characteristics or proper functioning of the products. If returned products do not meet these criteria, we reserve the right to refuse the refund or exchange request.

• Exceeding the return period: Our return policy stipulates a 14-day return period to request a return or exchange from the receipt of the order. Return requests received after this period may be refused.

• Lack of proof of purchase: To process a refund or exchange request, we need valid proof of purchase, such as an order number or a receipt. Requests without proof of purchase will be refused.

• Assessment of the validity of the request: In some cases, we may consider that a refund or exchange request is not valid for reasons such as abuse of the return system or fraudulent motives. In such cases, we reserve the right to refuse the request.

We understand that each situation is unique, and we strive to process refund and exchange requests fairly and professionally. If you have any questions or concerns regarding our return policy, please do not hesitate to contact us.