FAQs

You can track your order using the tracking link provided in the shipping confirmation email.

Danyberd offers delivery to several countries, you can consult the full list of destinations below:

• Europe: France, Germany, Belgium, Luxembourg, Netherlands, Austria, Spain (excluding islands), Guernsey, Italy (San Marino, Vatican, Livigno, Campione d'Italia, San Marino), Jersey, Portugal (excluding islands) , Republic of Ireland, United Kingdom, Denmark, Estonia, Greenland, Hungary, Faroe Islands, Latvia, Liechtenstein, Lithuania, Poland, Czech Republic, Slovakia, Slovenia, Sweden, Switzerland, Bulgaria, Cyprus, Croatia, Finland, Greece, Iceland, Maghreb, Malta, Norway, Romania, Turkey, specific territories Spain (Balearic Islands, Canary Islands, Ceuta and Melilla) and Portugal (Madeira Island, The Azores), other countries in Eastern and Central Europe.
• OM1 zone: Guadeloupe (including St Barthélémy and St Martin), Martinique, Réunion, Guyana, Mayotte and St-Pierre-et-Miquelon.
• OM2 zone: New Caledonia and its dependencies, French Polynesia, Wallis and Futuna Islands, French Southern and Antarctic Lands.
• Rest of the world: Australia, Canada, China, South Korea, United States, Hong Kong, India, Israel, Japan, Russia, Singapore, Taiwan, Thailand, Vietnam, Africa (excluding Maghreb), Americas (excluding United States and Canada), Middle East, other Asian countries, Oceania (excluding Australia)

If you are absent during delivery, the delivery service will likely leave a delivery notice with instructions on how to collect your package or schedule a new delivery.

Home delivery with signature ensures the security of your order. This ensures that your package is delivered directly to you or a trusted person, avoiding any risk of theft or loss.

Si vous n'avez pas reçu d’e-mail de confirmation de votre commande, nous vous recommandons de vérifier vos spams. Il arrive parfois que nos e-mails y soient dirigés automatiquement. Si le courriel de confirmation n'y figure pas, veuillez également vérifier l'adresse e-mail fournie lors de votre commande pour vous assurer qu'elle est correcte. Si le problème persiste, n'hésitez pas à nous contacter directement via le formulaire de contact.

If your payment is declined, please verify that the payment information you provided is correct. You can also try another payment method, contact your bank directly, or contact our customer service for assistance.

Your account will be debited immediately after validation of your order, thus confirming that your purchase has been taken into account.

Yes, the security of your payments is a priority at Danyberd. We use secure encryption protocols to keep your financial information private and ensure safe online transactions.

Applicable taxes and fees vary depending on your delivery location. Specific details, including local taxes and any additional charges, are indicated during the ordering process before payment.

No, creating an account is not required to place an order on our site. An account allows you to track your orders, save your shipping information, facilitate the process of managing returns and refunds, and provide a more personalized shopping experience.

Yes, you can purchase items directly in store. However, availability may vary. For more details, contact the store of your choice directly.

Consult the size guide on each product sheet to find the appropriate measurements. There you will find tips for choosing the ideal size for each item.

If you have any problems ordering, please make sure all necessary information is entered correctly. If the problem persists, contact our customer service who will be happy to assist you.

To create an account, go to the space at the top right. Follow the steps to provide the necessary information and create your account.

You can modify your account information by logging into your personal space. Go to the “My Account” section where you will find options to update your personal information.

If you have forgotten your password, use the “Forgotten Password” option on the login page. Follow the instructions to reset your password.

To subscribe to the Danyberd newsletter, provide your email address in the registration form located at the bottom of the home page. You will be added to our mailing list to receive the latest news from Danyberd.

To unsubscribe from our newsletter, use the unsubscribe link provided in every email you receive from us.

We respect your confidentiality. Your data is not communicated to third party companies without your consent. See our privacy policy for more information.

Danyberd undertakes to reimburse you for your item in the event that the item received is defective, damaged or incorrect. To do this, go to the Delivery and returns section or scan the QR code inside the box of your order.

In case the item you received is defective, damaged or incorrect, you should contact customer service immediately. It will guide you on the steps to follow to be able to return the item.

Once we have received your return package and verified that the returned items meet our return criteria, we will process your refund. This process may take a few business days. Once the refund is completed, you will receive an email notification confirming the transaction. If you have any concerns about the processing time of your refund, please do not hesitate to contact our customer service for additional information.

Yes, you can exchange your order, subject to stock availability. Please note that return shipping costs are your responsibility, unless the item is defective, damaged or incorrect. We also recommend contacting our customer service before making the return to ensure the desired size or item is available for exchange.

Upon receipt of the returned items, customer service will send you a confirmation email.

Return costs may vary depending on the reason for the return. Our policy provides for the reimbursement of return costs exclusively in the case of items deemed defective or incorrect. Otherwise, the return costs are your responsibility.

If an item is missing from your order, contact our customer service as soon as possible. We will check the status of your order and take necessary steps to resolve the problem.

Consult the care instructions on each product sheet to properly maintain and preserve your clothes.

The “favorites” option allows you to save items that you want to purchase later. This makes it easier to track items you're interested in without immediately adding it to your cart.

To find out the future availability of an out-of-stock item, we recommend contacting our customer service. They will be able to provide you with more information on restocking or suggest alternatives.

Yes, we have Danyberd stores throughout France and Switzerland. You can consult addresses and times in the “Where to find us” section.

Consult the size guides on each product sheet to choose your clothing size.

Currently, our collection is exclusively dedicated to men's clothing. However, many women are fans of our products and do not hesitate to wear Danyberd items.

Our pricing policy does not provide for sales periods. However, we offer very high quality clothing at manufacturer prices all year round.

We select our materials and manufacture our clothes with care. Danyberd is the preferred partner of the largest Italian fabric houses. Consult the environmental data on each product sheet to know the exact origin of each garment.

Yes, you can usually change the delivery address of your order as long as it has not yet been shipped. To do this, contact customer service immediately so they can make the necessary changes.

You can usually make changes to an order that has already been placed, as long as it has not yet been shipped. If you wish to change your order, please contact our customer service team immediately who will be able to guide you on the feasibility of making changes.

You can request cancellation of your order until it has been shipped. Log in to your account, go to the “My Orders” section and check the status of your order. If it is still being processed, contact our customer service to request cancellation.