Delivery and return

DELIVERY AND RETURN

Delivery times and charges may vary depending on your location. We aim to deliver your orders within 1-10 days.

We offer a home delivery service with signature only, provided by trusted partners such as Colissimo and Chronopost.

In addition, you have the option of choosing delivery to a relay point for more flexibility.

Shipping costs may seem higher, but this is justified by our commitment to offering quality products at competitive prices. We continually strive to reduce these costs in order to better meet the expectations of our customers.

To ensure optimal security of your order, Ad Valorem* insurance fees are included in these rates. Please note that this insurance is not applicable for deliveries to a relay point.

EXCHANGE AND REFUND

Have you changed your mind or encountered a problem with your order? No worries, we are here to help!

Purchases made online cannot be exchanged in store. Therefore, we invite you to follow our online procedure for any exchange or refund request. You have 14 days from receipt of your order to return items that do not suit you.

Products must be in their original condition, unworn, unused, unwashed, with all tags attached and in their original packaging, including the delivery box. Shirts must not be removed from their original packaging. Suits, with the exception of those from the "Mismatched Suits" collection, cannot be returned if they are incomplete or mismatched. Any depreciation of the products resulting from handling other than what is necessary to establish the nature, characteristics or proper functioning of the products may incur your liability and result in the ineligibility of the return or exchange.

Upon receipt of your order, please be sure to check that your order is complete and correct. In case of damage or missing products, please contact us upon receipt of your order.

HOW TO PROCEED WITH THE RETURN?

Shipping costs for exchanges and refund requests are your responsibility, except in the case where the order is defective, incomplete or in poor condition (and only after acceptance by the after-sales service)

  1. Go to the “Contact” page and select “Return and Refund” as the subject of your message.

  2. Indicate in the “message” section your order number, the item you wish to return or exchange and please describe your problem as precisely as possible.

  3. After receiving our confirmation by email, you will then be able to return your order according to our instructions.

  4. Once your return has been processed in our warehouse, we will process the refund within 1 to 7 working days via the payment method used for your purchase, without this period being able to exceed 14 days from our recovery of the product. Exchanged products will be shipped from the receipt of your return.

Our goal is your complete satisfaction, which is why we do everything we can to facilitate your returns and exchanges. However, in certain cases and to the extent permitted by law, we reserve the right to refuse refund or exchange requests that do not comply with our conditions set out in our return policy.

We may refuse a refund or exchange in the following situations:

  • Failure to comply with return conditions: Returned products must be in their original condition and not have been handled other than to establish the nature, characteristics or proper functioning of the products . If the returned products do not meet these criteria, we reserve the right to refuse the request for refund or exchange.
  • Return Deadline Exceeded: Our return policy stipulates a 14-day return period to request a return or exchange from the receipt of the order. Return requests received after this period may be denied.
  • No Proof of Purchase: To process a refund or exchange request, we require a valid proof of purchase, such as an order number or receipt. Requests without proof of purchase will be denied.
  • Evaluation of the validity of the request: In some cases, we may consider that a request for refund or exchange is not valid for reasons such as abuse of the return system or fraudulent motives. In such cases, we reserve the right to refuse the request.

We understand that every situation is unique, and we strive to handle refund and exchange requests fairly and professionally. If you have any questions or concerns about our return policy, please do not hesitate to contact us.